Return Policy

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Please be sure to send us your item(s) back in full accordance with our Return Policy:

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• Items must be sent back within 14 days of the delivery date.  
   

• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
   

• Items must be free of stains, makeup, deodorant, or wear.
   

• Bodysuits, swimwear, undergarments, and accessories are non-returnable.
   

• All returns must include an order packing slip.
   

• All returns can be either refunded or exchanged.

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• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
   

• Returns are processed within 5-7 business days after your item(s) are delivered to us.
   

• Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

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Shipping Policy

 

Please allow 3 -5 business days from processing for items to be shipped out. Once your item is shipped, you will receive a tracking number. Sometimes during the holiday seasons, national/federal holidays, national pandemic/epidemic, and weather  you may experience a delay in receiving your package. Unfortunately,  if you experience a delay, that's out of our control, that carrier will be able to provide you information on the delay by the carrier. 

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Returned-to-Sender & Refused Packages

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• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
   

• Returned-to-Sender or Refused packages will be restocked and you will be issued a refund minus the initial shipping charge.
   

• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
   

• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

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Reserved Rights Regarding Returns

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We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

• Potential fraudulent or criminal activity.

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Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

 

Store Exchanges

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If you would like to exchange an item, please adhere to the return policy and we will contact you regarding the exchange process. 

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Damaged/Defective/Incorrect Items

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Should you receive a damaged, defective, or incorrect item, contact us at desisboutique2020@gmail.com. Once we have received your request, we will contact you to address and resolve the issue.